Client Information
What to Expect at a Veterinary Appointment
Knowing what to expect at your pet's first appointment with our veterinarians can help make the process more relaxed for both you and your furry friend.
Get Settled
Please arrive 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss your concerns about their health. We will dedicate time to answering any questions you have.
Examination, Diagnosis & Treatment
Once your pet has been assessed by your veterinarian, we will provide you with a diagnosis and treatment options. Your vet will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners in Voorhees Township, Camden County and throughout South Jersey. We are dedicated to providing world-class veterinary service to you and your pet with care and compassion.
We believe that our dedication to building long-term relationships with our four-legged patients and their loving pet parents enriches the quality of the work we do. We wholeheartedly believe that it provides essential insights into the well-being of each pet throughout every stage of life.
We are passionate about safeguarding the long-term health of companion animals through ongoing preventive care, client education, and providing the comprehensive medical and emergency services essential for maintaining the health of pets.
Pet Owner Resources
Click on a link below to view or access resources for pet owners.
Free Seminars | Learn more about important veterinary topics with our team.
Financing Options | Financing options to help manage pet care expenses.
New Patient Form | Information we need at your pet's first visit.
Other FAQs
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What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
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Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and Scratch Pay as financing options. They offer an easy application process that will give you results in minutes.
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Will I be provided with an estimate of costs?
Our team will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
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Should I call ahead to book an appointment?
Yes, please. It's important to call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
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What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment for any reason, please let us know as soon as possible so that we can offer your space to other clients in need of an appointment.
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What types of animals do you treat?
We provide veterinary care for dogs and cats of all breeds and sizes.
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Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house retail location.
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Can you provide travel certificates?
We have USDA-accredited veterinarians who can fill out international travel certificates if you will be traveling with your dog or cat.
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Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.